tag:blogger.com,1999:blog-5476675923402016635.post8216199838775938278..comments2023-12-15T07:15:59.141+00:00Comments on FilmLand Empire: The London Film Festival MeldtownLaurent de Albertihttp://www.blogger.com/profile/08530023314058023203noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-5476675923402016635.post-4594236171850312882016-10-14T11:39:31.138+01:002016-10-14T11:39:31.138+01:00I remember this terrible event back on 2013. It wa...I remember this terrible event back on 2013. It was so bad that I ended up queuing every year at the door at 6am in fear the website would crash. This is year is the last time I;ll be doing that as I think the site has been ok last two years.<br /><br />It was a nightmare, but I too after much waiting got all my films.<br /><br />I;ve been a festival attendee since 2006 with my tickets increasing each year so I know what you mean but I;m staying a member cannot afford a champion fee.<br /><br />- Katie (She Likes Movies blogspot)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5476675923402016635.post-6053000754321210292013-09-14T11:32:19.614+01:002013-09-14T11:32:19.614+01:00Well, you give the obvious solution already, which...Well, you give the obvious solution already, which is to upgrade their IT considerably. I don't know why the BFI and its customers are surprised by this every year, when they clearly don't have servers that can handle the thousands of requests. I take a rather fatalistic, yet adventurous attitude to this thing: It's always going to go wrong, and it's best to just get tickets to whatever you can, rather than being dead-set on particular titles. I've only booked 6 so far, but am going to see what I can get to during the fest itself. As for big-ticket items, I've never queued up for standby tickets and walked away without one. Not an ideal situation, but its own perverse kind of fun in a way.Ian Mantganihttp://www.moviesarebetterthanicecream.comnoreply@blogger.comtag:blogger.com,1999:blog-5476675923402016635.post-6208731554581356242013-09-14T10:42:38.566+01:002013-09-14T10:42:38.566+01:00They definitely need to do something about it. In ...They definitely need to do something about it. In general, I have found the BFI's website to be a major pain, so it gets worse when LFF comes around. I think they need a major rethink about service providers, the actual website and maybe redesign the entire thing from the ground up.<br /><br />M ConterioAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-5476675923402016635.post-88287227601170467252013-09-14T02:54:58.714+01:002013-09-14T02:54:58.714+01:00I have the vague understanding that the queue for ...I have the vague understanding that the queue for the phone lines is limited to 20 and while I don't know how many people are manning the phones, I don't imagine that they've got 100s of staff available to do so. At times of peak demand, perhaps they could beef up the capacity of the phones too?<br /><br />Of course, sorting out the website so it doesn't fall over when faced with a few too many people would be the solution I'd go to first. <br /><br />Maybe instituting a ballot for all galas and not just the opening & closing ones could help?<br /><br />I noticed on twitter there were quite a few members whose member status wasn't recognised on the website. I don't really know what could be done about that. Maybe not advertising membership the hour before tickets go on sale might reduce a few of those or closing new sign-ups the day before to allow some checking of recent new members accounts? For myself, when I joined last year, I made sure to do so with enough time to make sure that my account worked properly.<br /><br />I think in all the frustration and understandable anger, it's been easy to forget that there are only so many tickets for each screening and that popular films would have sold out even if everything had worked as it should. Having a BFI membership has never guaranteed that I'd get tickets to everything I wanted - I mean, I entered the ballots for a lot of the Doctor Who screenings but wasn't always successful in getting tickets.<br /><br />I'll admit that last year, I joined because I wanted earlier access to LFF tickets but I renewed earlier in the month because events had been so good throughout the year (plus I'd quite enjoyed the warm glow of discount in the shop and on food & drink). I guess the new renewal for me will depend on the coming year's events and what the BFI implements as a solution to this kind of problem.Rachelhttp://blog.herdivineshadow.comnoreply@blogger.comtag:blogger.com,1999:blog-5476675923402016635.post-47332084237589097872013-09-13T19:45:10.672+01:002013-09-13T19:45:10.672+01:00Great arguments, after putting up with yesterday&#...Great arguments, after putting up with yesterday's farce I couldn't agree more!<br /><br />Accenture, one of the principal sponsors of the festival is the world's largest consulting firm, specialising in technology services. So you would have thought that they would have taken advantage of that relationship by now.Jermaine Amanihttps://www.blogger.com/profile/16720081300630959949noreply@blogger.com